Counselling Skills at Work

Why This Training?

In the workplace you can find yourself faced with a person who is in need of support, and it is of great value to have some effective counselling skills. It might be that another employee needs help because they are under stress, bereaved or experiencing personal problems. Alternatively, officers may be employed to help client groups who regularly face difficult situations and experience emotional problems. This would apply to social workers, housing officers and health care workers.

This counselling at work skills training course is designed to equip delegates with the fundamental knowledge, skills and awareness to be of support to others in the workplace. Despite the seriousness of the topics covered, delegates can expect a lively, enjoyable and interactive course.

The course is not intended to make delegates full-time counsellors, rather its aim is to help them acquire some learnable and practical soft skills for workplace counselling.

Course Objectives

At the end of this counselling skills training course delegates will have a number of methods, tools, and approaches to:

  • Create rapport and empathy with someone in distress
  • Gain insight into the persons’ feelings, experience and behaviour
  • Act in a supportive way to him or her

Course Content

  • Active listening and constructive questions
  • Internal experience and external signals
  • Effective language patterns and reframing
  • Breaking bad news
  • Helping with bereavement
  • Defusing anger
  • Maintaining your resourcefulness when counselling
  • Recognising limitations. How and where to refer people (e.g. to a professional counsellor)

What People Say

“Covered a large amount of information that was very relevant to the work undertaken with clients. Very enjoyable – right amount of exercises and discussion. Varied and interesting.” Harriet Bolton, Senior Housing Support Officer.

“I certainly got more out of it than I expected. The mix helped keep the interest throughout the day. Well run and organised.” Simon Jones, Sales Director.

“A really good day of basic counselling skills – raised awareness and gave some interesting thoughts and tools to take away.” Clare Ward, East Midlands Ambulance Service.

“The exercises were all relevant and had purpose which was a nice change. I don’t feel that any time was wasted which is a good thing with such a busy job. Nice to have confirmation of skills and opportunity to practise and reflect.” Julie Colburn, PALS Coordinator.

“Very enjoyable and useful in my line of work. Not too in depth that I felt overloaded. Good balance to keep my attention.” Debbie Dodd, Housing Support Officer.

“Very good course, concise but effective. Easy to understand, fun and enjoyable.” Eirian Morris, Substance Misuse Officer.

Course Presenter

Julie Gallimore MA MCIPD

Julie specialises in delivering Counselling Skills at Work, Work Life Balance and Stress Management Skills for Peter Delves Associates.

She is a Member of the Chartered Institute of Personnel and Development (CIPD) and has extensive experience working with the public and private sectors. Julie’s philosophy to training is that learning happens quicker and easier the more delegates are able to engage and enjoy the process.

Who Will Benefit

Managers, supervisors, personnel staff and people who work with client groups in need of support.

Suggested Options

This course can be linked with Managing Workplace Stress to provide two days of training.

How to Book a Course

Our corporate courses are commissioned by organisations for “in-house” training.

If you would like a quote for delivering this course in-house, please feel free to call us on (01926) 856746 or fill in the form on the right.